Welcome to the team! Here are some notes to review.

You may have covered this with a dispatcher or other team member, but it's imperative that you understand the information below prior to your first shift.

Driver Logic Notes

• Be sure to have downloaded Driver Logic from the Google Play Store or the App Store.
• Your username is the email address you provided to us, and your password is set to "gnv" by default. You can change this password later if you'd like. Find instructions for doing so in Reset Your Password.
• Status buttons send emails to customers and update their order trackers online.
  • Click the red "Please Accept" button next to the order, then click the yellow "Accept" button at the bottom of your screen, and finally confirm the acceptance on the pop-up screen. You've now received the order.
  • "Waiting for CSR": This means that the order is pending final placement from the restaurant. Disregard this and head to the restaurant unless otherwise directed by dispatch. The restaurants often forget to hit the button on the tablet. If you are almost at a restaurant and it is still at "Waiting for CSR" you may want to tell the dispatcher so they can call to make sure there are no issues with the order.
  • "Placed": You will see a notification that the order was placed by the restaurant. You can click past this notification.
  • "Arrived": Hit this button when you have arrived at the restaurant. This also send the customer a notification that you are there waiting on the food.
  • "En Route": Hit this button upon leaving the restaurant, while you are heading to the customer. At this point the customer get a notification that the food is on the way to them and can track its progress on a map.
  • "Delivered": The customer has received their food. Please do not hit this button until the customer has been verified and the food has been delivered to the correct address. Please double check the order is all there and the address is correct.
• Other buttons to note:
  • There are "Call" and "Direction" buttons for both the restaurant and the customer. Keep in mind, currently the app uses coordinates for mapping. It would be better to manually enter these address into Waze or Google Maps for more accurate directions.

Shift Instructions

• Be sure that you have a charged phone, 352 magnets on your vehicle, and both hot bags at the beginning of your shift. You may use the check-in or delayed check-in features to start your shift. If you are going to be late or have to leave early/right when the shift ends, please let us know at the beginning of the shift, and we can work with you.
  • Note: You can notify us that you need new equipment by filling out the form in Request New Equipment.
• Always have cash on you for change. We recommend you have $30 to $40 in change (small bills) on you. If you don't have enough change for a customer, you can ask them to let you take the bill to a store to break it. Keep in mind, you will be paused while getting change for the customer. Send us a message if this is an issue.
• When you receive an order, go to the restaurant immediately. We try to time orders so that they are about to be ready when you arrive. Do not make any other stops – unless you are still on a run – before going to the restaurant. Just tell them you’re with 352 for order #____.
• You may have to sit at a restaurant for a minute! If they are taking a while, we don’t mind calling and asking for an update. Just let us know. Always be polite and professional with the restaurant staff.
• Double check your orders. You have a copy of the receipt in your app and in your email. Most restaurants will have a fax or printed ticket. Do not unwrap any food, but check that the appropriate number of containers and items (including plasticware, napkins, etc.) are in the bag before you leave. You are responsible for correcting the issue if an item is missing!
• Please make sure to bring your hot bag with you into the restaurant and place the order in the hot bag when leaving. Travel with food in your hot bag and please be careful with drinks. Upon arrival to the customer’s house, please have them see you take it out of the hot bag. We have some drink carriers at the office if you need them.
• You cannot get into dorms so call the customer before you arrive. If you're not familiar with campus, download the campus map app. You can get into most apartment complexes and offices; please only call customers if you can't access their building. Also the hospitals currently are not allowing drivers in. So be sure to call those customers as well, when you are close and arrange where you are to meet (if not provided in the additional information on the customer’s order in the app).
  • Note: You can find apartment maps here or in the Beans App (links in 352 Delivery Driver Wiki).
• If you need to get gas, take a break, etc, please tell us at least one run in advance.
• The app’s chat box is there to communicate with dispatch; please only call for emergencies while on shift.